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You should not let sales people fool you by set it and forget it statements. That might be true for setting the time, but you spa – like your car needs maintenance to perform as intended. Such maintenance includes cleaning of filter according to manufacturers specifications, cleaning the cover, pillows and even the cabinet from time to time, again as specified by the manufacture. You should also conduct a yearly maintenance of jets and valves to ensure that they are properly lubricated and functioning as designed. Above all, proper chemical maintenance is extremely important not only to the components and equipment, but also to your health and well being.